Pardot Support Question: Email function in Salesforce

           6. Checked for Chrome blocking pop-ups.

          

           7.  Check the Blocked Tab in "Cookies in use" and allow any salesforce, pardot, and force.com.

PROBLEM:

Below is what happens when I try to send a Pardot email. We recently did a clean-up of the Pardot database to remove prospects who are non-responsive or DO NOT CALL. These removed records can be restored. If they are inactive, then you may see the Pardot screen like below.

SOLUTION:

Click on the Pardot link

Pardot URL

http://pi.pardot.com/prospect/read?id=109997457

Then click on Undelete

BTW, his email hard bounced. See Rule 2.

See Rule 2. Check that the prospect is not email opted out. The email opt out box is unchecked.

If all else fails, then send me a chatter message with the email address of the prospects that you need to contact.